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Car max laurel12/30/2023 ![]() ![]() He's been there for over 20 years and I can't imagine how! CarMax, get rid of this guy! Now some of my money is going to Mohammed, who will continue to treat other women customers poorly. I now wish I would have stopped the sale and requested someone else to deal with, but I needed a car and I could tell that the one I was looking at was a good deal. Mohammed was obviously being "fake nice", didn't listen to me when I asked to test drive alone and came along for the ride, he drove recklessly through the parking lot, was dismissive of my concerns regarding a couple of repairs that needed to be done ("it's a used car maam", "don't worry maam, eeeeverything will be just fine"), interrupted/talked over me throughout our interaction, wanted to rush through the sale, opened the sunroof while I was driving and getting sun in my eyes (I immediately asked him to close it as I didn't ask him to open it), returned the car to me with a badly broken side mirror (it was already broken initially, but he had obviously made it worse while the car was out of my sight and now the car is unsafe to drive), didn't fill the gas tank when he said he would, tried to sell gap insurance to me but didn't know how to explain what it was/didn't know what it was and kept talking nonstop to me while I read for myself about it even after I asked him to stop talking while I read, was rude to his coworkers (saying "come come" and waving business office women over to hurry and take my payment even though they were coming over anyway), and made personal and unprofessional comments on my salary while looking through my approved financing application. However this time my experience was very bad. I have purchased a car from CarMax in the past and had a fantastic experience with them. Great company overall, but DON'T buy a car from Mohammed (Muhammed?). ![]()
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